People, Projects, and Organizations
The Best Organizations Market, Sell, and Deliver
We all have had to deal with them many times in our life: organizations that deliver sub-par products or services. They were either companies you conducted businesses with or internal departments and groups in your company you needed something from. Regardless, they were devoid of enthusiasm with little interest in engaging you as a customer....
Yes – TEAM Has an I in It
For decades coaches have told their players there is no I in TEAM. The point they’re trying to make is that the interest of the players should be the team first and themselves second. Players that put themselves first ahead of the team are often called prima donna or selfish. It is true that for...
Serve Your Customers Not Your Processes
Most organizations are service oriented. Either they are serving external customers or internal customers. Serving customers involves lots of interactions in a variety of circumstances and situations. Individuals who are customer facing and handle customer issues need to be engaging and empathetic to do their job well. This is the first rule of customer service....
Why are our Calendars so Full of Meetings?
We all have been in the position of trying to schedule a meeting with someone and because of their unviability can’t meet with them any sooner than four weeks out. Sure, people are busy with lots of added responsibility but meetings are a necessity as they are an effective tool for communication. However, they can...
There is no Learning Without Reflection
We all know it’s important to learn and grow at work so that we perform better in our roles and responsibilities. When we first began our careers all we did was learn. We had very little work experience and needed to learn the basics of how to work in our new professions. Learning never stopped...
Tell Them to Let it Break
Every organizational leader wishes they had ten more employees just like them . . . the consensus worker who really cares about the organization’s customers and the quality of product and level of service they receive. These precious employees don’t focus on just their responsibilities; they are concerned about the whole value chain. They are...
Creating Environments That Change Lives
Many of us have had positive experiences in our lives that altered, in a profound way, our status quo way of thinking and doing. From that point forward, we were never the same and forever reminiscent of that time. It may have been a special project, sports season, or exceptional group of friends. While those...
Beware of the “Entitlement” Fungus
Fungus fulfills a vital role in our ecosystem by decomposing things. When certain environmental conditions are present they trigger growth and reproduction. In other words, fungus does its job when the ecosystem needs it to do its job. Individual entitlement too is a decomposer; but only in our organizations. It is a fungus that must...
Are You an Intentional Leader?
Most leaders would answer this with a solid “yes”. That’s because they judge their level of thought, analysis, and response to any given situation to be thorough, deliberate, and undeterred. But, if you sent out a 360-degree evaluation to their employees the responses that came back may tell another story. Regardless of how intentional leaders...
Pruning and Growing Your Team
Most people in management are handed their team when they are promoted or assigned a new organization. They get what they get but have the freedom to make the team their own. While this may seem like a finite process the reality is it is a never-ending one. Statistics will tell you that some of...
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